Can I request a custom order?
Absolutely, however the request must be within reason and enough time allowed for its completion, as some pieces can take hours to days to complete, so please allow for this.
Maille pieces cannot be rushed, so if a piece is required ASAP, then an in 'stock item' is recommended.
Once we have agreed on the actual piece you are after, I will do a special listing on here, then once the item is paid for, I will order any materials required, then create your piece as soon as possible.
How do I know what size to order?
Sizes on listed, 'in stock' items, are for the actual pieces. For example, if a bracelet says, 'Length 20 cms,' then that will mean it will fit someone with an 18-18.5 cm wrist, approximately. You can also tell me if you prefer your jewellery on the snug or looser side.
When measuring your, wrist, neck or ankle for an 'in stock' piece, please ensure you measure at the widest point, using a tape measure (or string and ruler). Then add on 2 to 2.5 cm's for an exact fit.
I will make custom pieces based on your exact measurements, so please be as accurate as possible.
Please feel free to ask as many questions as you like, to ensure you are 100% happy with your MiaLily Maille piece.
What materials do you work with?
Whilst mainly working with stainless steel, other materials used include, anodised (coloured) aluminum, bright silver aluminum, silver fill, Argentium silver, jewellery brass, copper, bronze, metal alloy, Swarovski crystals, Czech crystals, as well as vintage and re purposed glass beads, chains and pendants.
I prefer to use 'silver filled' earwires and jumprings, as they are thicker, stronger and less prone to tarnishing than sterling silver, whilst still containing a high silver content. I have incredibly sensitive ears and I find the silver filled earwires to be fantastic!
How long does it take to receive an item after payment?
This depends on whether or not your pieces are made to order or in stock.
For a made to order piece - the timeframe is normally 5-10 business days.
Ready made pieces ship within 1-3 business days.
*Standard shipping, Tracked post and more, are your postage options at checkout.
You may use 'standard shipping' at your own discretion, even on overseas purchases, however I strongly recommend 'post with tracking' or more, on higher value items, for your own piece of mind.
Bulkier and heavier pieces will be advised to choose 'post with tracking' at checkout. Multiple purchases will also require 'tracked post'.
Costs for postage are kept as low as possible and all pieces arrive bubble wrapped (or similar) inside an organza bag, with a business card and fridge magnet ready for gifting. Padded envelopes are used, with extra bubble wrap as required for more delicate pieces.
Purchases of $300 plus will be express posted within Australia at no cost to you.
What payment method can I use?
Paypal. is accepted at checkout, as well as secure credit card payments.
What is your returns and cancellation policy?
MiaLily Maille does not accept returns on custom orders or due to a change of mind.
If incorrect sizing is given to me for a piece, then costs for resizing will be added alongside the return postage costs.
A link will be sent with any additional costs incurred.
Thank you for understanding that this is a small, one person business, so please choose your items carefully and ask as many questions as you need, before purchasing.
a) MiaLily Maille will not be held responsible if there is any delay in delivery.
b) Customers will be responsible for the return shipping costs. Shipping costs are non refundable.
c) In the event that your product is lost in transit, MiaLily Maille will not be held liable.
d) Any claims for/damaged/defective items must be submitted within 10 days after the product is received.
e) MiaLily Maille will not be held responsible for any untracked item mishaps.
**Thank you for supporting a small Australian owned handmade business**